VoIP Write For Us – Recently, we have had headlines about security and privacy issues. And for good reasons: data theft, ransomware, etc., are a grave threat to companies and individuals. When a company suffers a security breach, so do its customers, who may have stolen their data (addresses, telephone numbers, credit cards, etc.).
The biggest problem in combating these problems is that hackers can use any system to gain unauthorized access – even your phones.
VoIP phone systems
VoIP phone systems can transform how companies work and communicate.
The technology makes it possible for calls to travel over the internet, thus eliminating the need for a second infrastructure for voice and other data. It costs much less than an analogue phone system and streamlines the flow of communication.
However, it also means that the phone is vulnerable to the same threats as email or other computerized tools. If a business uses VoIP telephony and is concerned about its security, what can it do? Experts say that VoIP encryption is one of the best solutions to ensure the privacy and security of calls. But implementing it presents a challenge: It’s not as easy as changing a setting or buying a device.
Why is VoIP encryption so tricky?
Encrypting calls has a lot of value for companies: it protects the privacy and prevents unauthorized users from using the line. After all, you don’t want a competitor learning about your marketing strategies or product launches by listening to your calls. VoIP encryption can also protect your business from government surveillance, either from your own country or hostile nations.
Not all VoIP providers offer end-to-end encryption, nor do all companies want to pay for the added value. Why? Because encryption of a call network is not as easy as it is for text or images.
VoIP encryption needs more bandwidth.
First of all: VoIP encryption is expensive. Many businesses have trouble implementing VoIP because of latency, packet delay, interference, etc., which can lead to poor audio quality and dropped calls. Adding VoIP encryption can consume more bandwidth and slow down the web, and not all businesses can afford to upgrade their network and add encrypted networks. For the same reason, providers cannot justify implementing VoIP encryption if their customers do not ask for it or do not want to pay for it.
VoIP encryption standards and protocols
Another problem with VoIP encryption is that not all methods of encrypting calls are created equal. Many companies use proprietary algorithms to keep their users on a particular network. For example, a Skype user cannot call a traditional phone and expect encryption: there is only encryption when you call another Skype user. Experts cannot check the source code and certify if the encryption works. Users have to trust Skype when they say encrypted calls are private.
The other option for organizations is to implement open standards so that the code is reviewed and certified. But this makes it difficult for organizations to monetize the network, maintain quality control, fix bugs, etc. Bottom line: No standardized and universally implemented VoIP encryption protocol for voice calls exists.
The VoIP industry is progressing in overcoming these challenges, but it is not a problem that can be solved overnight. Many VoIP companies offer encryption even if it costs a little more than a standard calling plan. Some companies only provide this service to businesses, others also offer it to employees. If your business uses hosted VoIP services, you don’t have much control over your system’s infrastructure or software. If you have the knowledge and resources in your company, you could implement VoIP encryption in your plans.
Unfortunately, this means that you would have to choose your provider very carefully as soon as you start upgrading your systems to VoIP. VoIP encryption is not something that can be added to a network at a later date. At best, it might work; at worst, you could end up in a situation where encryption causes more problems than it solves. If VoIP encryption is something you need, choose a provider that offers it and doesn’t just promise it will be added later.
Few people would have imagined a decade ago that security issues would make headlines and lead to heated debates in many spheres. Still, with the increasing digitization of business and everything personal, companies cannot afford to forget Of security. Don’t treat security as an afterthought; build secure systems.
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