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Saas Write For Us – We can bet that we are all users of some SaaS application, although some people have no idea what those four letters stand for. These products are everywhere and form an essential part of our day-to-day life, even if you don’t notice them right now.

For example, if you use email services such as Gmail, listen to music on Spotify, enjoy watching series, movies and documentaries on Netflix, or have files stored on Dropbox, you are a user of this cloud-based software model.

Although Software as a Service or SaaS, for its acronym in English, has already accumulated years of exciting history, the unstoppable evolution of its range of tools continues to generate curiosity among business people in general. For this reason, our delivery today about SaaS and the most frequently asked questions that its users have is aimed at clearing up those doubts that tend to grow as developments evolve, and their use becomes more widespread (even more).

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Before deciphering questions about SaaS, it is worth mentioning that its implementation is a global trend since it favours the management of all processes of both large corporations and small businesses. According to Gartner data, the SaaS market went from 99.5 million dollars in 2019 to 116 thousand in 2020, with a projection of 133 billion dollars this 2021.

The SaaS provider hosts its development on a shared server located in the cloud, and the client accesses the data from any device connected to the Internet. The method favours the user because it does not require a significant investment of money in equipment; there is no license sale but subscription and payment for actual consumption. In addition, it offers technical support, is easy to implement, scalable and customizable.

Another aspect in favour of SaaS is that updating and maintaining each application is the provider’s responsibility. It is also worth noting that almost all software available on the market under this distribution model has a free version that meets the basic needs of many businesses. But, despite so many advantages, there is still some misgiving about the security of confidential customer data.

Historical background of SaaS

It would be unfair not to include in this article about SaaS and its most frequently asked questions the facts that gave rise to Software as a Service, which, although in full swing today, is a model with antecedents that date back to 1960. At that time, computer equipment was so vast and expensive that only large corporations could afford it. But, companies solved that difficulty by connecting several non-CPU keyboards and monitors to a central computer. This time-sharing system paved the way for networking via the Internet.

Step by step, small and medium-sized businesses, educational institutes, and government agencies without the resources to afford hardware, software, training, and technical support began to use information technology profitably. In parallel, the industry was reducing the size and lowering the equipment cost, and having one computer per desktop became more viable. Sensitive data was kept on the central server while applications were installed on local computers. But, the hard disk space became insufficient, and the solution was to host all the elements in a central computer and access the data through the Internet.

Salesforce was founded in March 1999, considered the first company created to provide software services in the cloud, including the development of CRM or customer relationship management applications with SaaS technology. For more than 20 years, it has remained in the market as one of the most outstanding samples of the Software as a Service industry due to its rapid growth and successful positioning in the market. The founding of Salesforce is considered, then, the definitive step in the consolidation of the SaaS industry.

Now, going back to the topic of SaaS and the most frequently asked questions, let’s see the eight most recurring questions that users ask about Software as a Service.

Is the data safe on a shared server?

Despite the indisputable advantages of working with cloud-based software, customers still do not feel confident enough to host their sensitive or confidential information on a shared server. However, a study by Gartner indicates that until 2022, security failures in the cloud will be the client’s responsibility.

According to him, sensitive data is at greater risk in those companies that do not invest enough resources in IT since the information is not adequately shielded, the passwords are usually weak, and, on occasion, an employee or collaborator could leak personal data. Therefore, rather than working to improve security in the cloud, providers must convince customers of the benefits of SaaS.

Who owns the data in a SaaS application?

Information security is the issue that most concerns current and potential SaaS customers. However, cloud-based applications have data protection standards that exceed the confidentiality levels offered by some on-premises facilities.

In addition, the Service Level Agreement or SLA for its acronym in English, which is the contract signed between both parties, refers to a service level agreement that guarantees the client ownership of the data , and allows them to both make copy security when you want, such as recovering the information stored on the shared server in case the provider disappears from the market.

Is the information lost if the provider goes out of business?

To close the security aspect on the subject at hand, in SaaS and its most frequently asked questions, we point out the importance of reading the SLA carefully to certify that the provider has paid in advance for the service provided by the data hosting platform. This is a way of assuring the customer that their information will be available, even if the software owner goes out of business.

In addition, before contracting this type of specialized service, it is important to list who offers the product that the company needs, make a pre-selection and carefully review how long the provider has been in the SaaS business, how the company has grown, what kind of applications has developed and what has the reception among users.

Is it possible to customize SaaS applications?

They can be customise, although they generally have limitations compared to custom software solutions. But, in general, they accept modifications that adapt to the company’s requirements, such as giving the UI or user interface a personal touch, altering the data fields, activating and deactivating default functions, designing the unique panel with the list homework and more.

Although there may be some restrictions, cloud software provides tremendous flexibility and customization possibilities for the average business. A good idea to get the most out of this quality is for the supplier and client to work together to define this process.

At SaaS Rank we have talked on multiple occasions about No Code and its advantages. However, although we are talking about restrictions, users have a world of possibilities with No Code. With these SaaS products, companies of all sizes and abilities are building their apps without the need to code.

But what is the difference between SaaS and Cloud?

We could synthesize the SaaS concept as a software service available to users who access data from applications hosted in a private, public or hybrid cloud via the Internet. But what does that cloud consist of? Well, although this definition not so simple, let’s say that it  an extremely complex technology that interconnects an endless number of servers, equipment and databases in virtual space, which can  accessed remotely at any time, from any Place in the world.

While traditional software installed on a local computer that can seen and touched and takes up space on the user’s server, SaaS  hosted on a platform that only accessible via the Internet. Although we could say that the cloud is an invisible and ethereal element, which raises concerns about the confidentiality of the data hosted on the shared server, the computing power of cloud-based software, along with the other advantages associated with its implementation, project this technology as the future of business management.

What criteria are applied to choose between On-premise and SaaS?

Some questions await an answer before making decisions in this regard, such as, for example, what is the degree of complexity of the business, it’s level of specialization concerning the competition and the available budget, what type of functionalities it needs to operate, if there are any expansion plans and whether you anticipate software customization, among other details.

A SaaS application can be as flexible and functional as the company requires. Unlike on-premises installations, cloud-based software allows access to information anytime, from any device connected to the Internet. In addition, the implementation process is fast and easy and is under the provider’s responsibility, and the operating expenses are minimal because there is no investment in equipment, license, maintenance and technical service.

Suppose doubts persist despite the benefits of SaaS software. In that case, the recommendation is to gradually migrate from On-Premise to Cloud using the services provided by hybrid clouds, a combination of private and public. This a strategy used by many companies that take advantage of the benefits of the integrated services of both platforms.

What are the connection limitations?

Software as a Service hosts its applications in the cloud to connect users and customers via the Internet. Although without an excellent remote connection, the service would not be optimal, many SaaS providers have installed in their developments a function that allows them to work offline, anticipating the connectivity difficulties that could arise, especially in remote locations. And, of course, the data automatically synced when the connection was available again.

Is SaaS compatible with every operating system?

For the peace of mind of those potential users who see SaaS as the best alternative for managing their business, we could point out that most cloud-based applications are compatible with any operating system. However, it is likely that in some cases, it is necessary to download a different web browser than the one the user uses typically to enhance the operation of the SaaS system. An example of this and the competitive advantage it brings that Figma replaced Sketch as the market’s favourite UX UI design tool, as Sketch limited to being installed on macOS computers while Figma always available.

And, closing our delivery on SaaS and the most frequently asked questions, it only remains to know if your project and the team that composes it are ready to go up to the cloud.

If there are still doubts about the benefits of migrating, at this link, you can find out how SaaS reduces companies’ costs, demonstrating why this cloud-based software model is the best alternative for any business proposal.

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